Return Policy

If your item arrives damaged or is incorrect, please contact us to facilitate a return or exchange. We will be happy to accept exchanges of unworn, unused and unwashed merchandise within seven (7) days of receiving your item(s). All tags must be attached with original packaging. For hygienic reasons, we reserve the right to limit returns on personal use items.

  • Swimwear or undergarments with missing liners or tampered tags will be refused and no refund will be issued.
  • Merchandise marked with stains or makeup, that have an odor or contain animal hair is not valid for return.
  • Seasonal items will only be accepted for return until the holiday week.
  • Hot Deal items are available for exchange at the rate of purchase only.

Our dedicated customer service team will help you navigate your return and issue a refund, product exchange or store credit.

Returns Portal

Shipping Policy
We currently only accept orders from within United States. We charge a flat rate shipping fee of $5, no matter the size of your order! Shipping times and capabilities may vary by manufacturer. Lulu's Luxuries does not guarantee specific shipping times. Free shipping is available for customers with an order total of $75+. Applicable taxes may apply.

Payment Policy
Payment is due at the time of order placement through our online store. We accept all major credit cards, Apple Pay, Google Pay, PayPal and Venmo. All payments are secured through our website.

Custom Design Policy
The design team at Lulu's Luxuries is happy to create unique, personalized clothing items for customers. We can help your idea come to life or make something for you. We will not recreate copyrighted material such as logos, song lyrics or trademarked slogans. We reserve the right to reject design requests that we feel fall along these lines.

Privacy Policy
Lulu's Luxuries may request personal information such as your name, phone number, address, e-mail address and credit card information when processing online orders. All private information will be kept confidential. By shopping on our online store, all customers consent to our Privacy Policy. If you have questions or concerns please contact us.

Voluntary Disclosure Policy
Lulu's Luxuries is dedicated to providing excellent customer service and fashions. With this, we want to ensure customers can make informed decisions about purchases from our shop.

  • Prop 65: California's Proposition 65 allows all customers who live in the state of California to be provided with warnings for products that may contain certain chemicals. With posting this warning, we aim to inform you that these chemicals may or may not be present in our products. This does not mean you are automatically at risk. For more information on Prop 65, please click here.
  • Warning: The materials used in this product contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

All products sold by Lulu's Luxuries are manufactured by a third party. We are not liable for any damages, product issues, allergens or warranties. All purchases are made at the shoppers own discretion.

Lulu's Luxuries reserves the right to update or modify these policies at any time. Policies are current as of 02/2021.